AC Motors, the automotive and motorcycle arm of AC Industrials, has recently launched their latest program to ensure aftersales needs of their customers are well-attended.
Dubbed as Master Mechanics, the AC Motors’ online consultation platform is to cater to the aftersales needs for all the six brands that they are handling, namely Honda, Isuzu, Volkswagen, KTM, Kia and Maxus.
The Master Mechanics helpdesk online services cover the following general concerns: vehicle care (battery maintenance, proper vehicle storage, among others); do-it-yourself maintenance advisory; basic warranty policies; inquiries on car and motorcycle features; dealer information and services; accessories; product and brand-specific questions; and, guided basic checks.
Available via e-mail, Facebook and mobile SMS, around 40 veteran aftersales managers and advisors are pooled to provide a customer-centric, one-stop aftersales consultation service appropriate to the current situation.
The said team consists of only the best advisors from the six brands with decades of experience with the automotive industry. They are available to answer customers’ concerns and queries everyday, from 7AM to 7PM.
Apart from preventing unnecessary trips to the dealerships, the Master Mechanics platform also can make the actual trips to the dealerships faster and more efficient.
The Master Mechanics can help you arrange all the needed processes for the customer’s visit beforehand. The advisors can also help facilitate between customers and emergency responders, such as towing services and hospitals, in the event of road accidents or vehicle breakdowns. Best of all, the Master Mechanics service is the motorists’ best tool to achieve a confident, worry-free driving, knowing that expert assistance is readily available at the palm of their hands.
The Master Mechanics online aftersales consultation services are free of charge, and available to any vehicle owner of the six AC Motors’ brands. Customers may send their queries via e-mail (firstname.lastname@example.org), SMS (0917-868-6557), or at the official Facebook page of AC Motors any day of the week, within 7 a.m. to 7 p.m. The prompt response from Master Mechanics directly addresses the customer’s query.
With this program, AC Motors continues its 29-year reputation for adaptability and innovation across its six brands, and takes the Filipino motorist into the “better normal” of always-connected customer care and business operations.
For more information about the Master Mechanics’ services, check out its AC Motors Facebook page (@acmotorsgroup).
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